About us

Our vision

We are multicultural and versatile

We help restore your financial health - Strength & Stability.

While you focus on the core of your business, our people will do the calling and the tracing. You only need to provide as much information as you can, we take up from there.

We are passionate about recoveries. Every case is a new challenge for which your dedicated account manager will deploy all its knowledge to successfuly recover your dues.

We recover ethically, within all legal boundaries. Our professional trained polyglots will deliver world-class debt recovery, yet keeping their human ability to judge and advise on what is the best option, for our customer but also for the debtor. A good mediator is an excellent collector.

Our workforce is trained not only to exchange with a person but also to understand and read between the lines what really is required. Cultural barriers can sometimes interfere and create a foggy situation. This is the main reason we like to match the account manager to the debtor´s origin. It has proven a winner technique in the preliminary communication stages to ensure strong negotiation results. Our aim is to recover bad debt in the fastest and most inexpensive way.

We are a leading debt collection agency in the United Kingdom. We offer a fair and ethical approach to debtors whilst ensuring results for creditors.

We deliver full service receivables management and debt collection in the banking, retail, utility and telecoms industries. We deal with over 5 million account holders each year and offer a range of financial services including debt recovery, debt purchase as well as location services. A crucial tool for recovering difficult debts.

We have particular expertise in working with the healthcare and finance sectors across the five continents, offering a one-stop service for the collection of outstanding accounts. With years of collections experience in the healthcare industry coupled with international expertise and in-house investigative capabilities, InterStation has a receivables management methodology that has proved a winning formula.

What we offer

InterStation essentially works on cross border portfolios. These are typically composed of B2B, B2C, Financial corporations and healthcare institutions. Debt collection is a three-phase job. Identifying the location, nature of the case and debtor. Engaging in dialog with the entity/person owing the debt, Our agents are experts in mediation, however in some cases and in spite of a totally legal debt difficulties arise and the intervention of our legal network is recommended,

Investigation

It is key to at least establish the whereabouts of the debtor and try to make contact. In moste cases it is a matter of spending time on the files and on internet When this is not possible thourough research is required. This is when our investigative force takes action either in the street or where information is available to provide more leads and provide results.

Recoveries

The first phases of the recovery process is always the same. The first steps are as established by the FDCPA and HIPAA rules and regulations. We take no risks at damaging the collection process with wrong proceedings. A legal debt can suffer delays but with our professional experts, it is sooner resolved.

Legal settlement

No one is interesting in going legal however, in some extreme cases it is advisable to bring in a law enforcing process. The cost can be shared or in some cases they are added to the debt. Every step is discussed with both parties to reach the most suited agreement. Furthermore, it is a process that is carried with the local judicial regulation and process.